职责描述： Key responsibilities - Responsibile for EU Loyalty planning and operation - Send and consolidate NIO points - Create Budget and monitor the NIO points spending progress - Responsible for Cross regional events and UGC generation - Plan and execute pan european events - Help finding european volunteers and users for big events - Support local team to generate more UGC - Support local operation teams to increase user satisfaction - Follow up Ｏn bad ratings and monitor the progress - Creates weekly report Ｏn the User satisfaction of EU - Support local operation teams to localize user journey - Support local operation teams to design EU wide APP functions 任职要求： Qualification: - 5 years of work experience with 3 years of community experience preferred. - Strong experience managing fast scaling and highly user centric customer support teams a ideally in a community or premium lifestyle environment. - Can adapt quickly to changes and new challenges. - Understands user journey, service design, experience design and product design. - Experience in building and scaling Customer Success operations, in a fast-paced start-up environment. - The ability to effectively influence and communicate. - Excellent English written and verbal communication skills. - A passion for NIO and ensuring an outstanding user experience.