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BPO工程师

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欧洲-罗马尼亚 |1-3年经验 |本科学历
年底双薪 绩效奖金 带薪年假 通讯津贴 上市公司 500强
2022-05-23 更新被浏览:
邵经理 人事部 聊一聊
最近在线时间:2022-05-22 14:05
网站屏蔽企业联系方式,请直接投递简历 投递简历
地址:白俄罗斯
职位描述
到岗时间:随时 婚况要求:已婚

Overall Purpose: Professional focus On solving problems. Relate well to all kinds of people, listen attentively. You can explain things easily and enjoy sharing your enthusiasm for new ideas. Daily Responsibilities: -Answering customer calls and actively listening to identify their issues -Troubleshooting problems and resolving a range of customer issues from the device, to billing, to service concerns -Maintaining appropriate records, preparing required reports and updating customer accounts -Performs customer request/problem identification and follows defined procedures to resolve correctly -Documenting troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution -Coordinating with all sales channels for retention efforts On the existing customer base -Developing and maintaining an understanding of customer Service Level Agreements and department‘s/product‘s key performance requirements -Developing and maintaining product knowledge, industry knowledge, and business and professional skills by participating in On-the-role training and classroom training -May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction -May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., Request bill payment, follow up On customer iss The skills you need to succeed: -Excellent verbal and written English communications skills, fluent in Chinese Mandarin is preferred -Strong comprehension and problem-solving skills are required -Previous billing experience within telecommunications a plus -Ability to absorb and comprehend information quickly -Understanding of client products -Some experience interacting directly with internal and external clients -Willing to learn technical concepts -Experience in Project coordination or handling multiple accounts at Once -Willing to work in the evenings, at weekends, and On holidays

求职提醒:求职过程请勿缴纳费用,谨防诈骗!若信息不实请举报。
该公司的其他职位
会员等级
  • 其他行业
  • 国资控股
  • 500-1000人
  • 100万
中国联通国际有限公司是专门负责中国联通国际业务拓展、运营和服务的子公司,总部设在香港,在全球拥有30多家分支机构,在70个国家和地区拥有112个境外业务接入点(PoP)。可为全球企业客户提供境内外一体、全球端到端的一揽子综合信息服务,并为境外个人客户提供全球语音及数据服务。
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